Kensington House – Frequently Asked Questions (Q&A)

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A Second-Stage Transitional Housing Program of Ruth’s House Society

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1. What is Kensington House?

Kensington House is a second-stage transitional housing program operated by Ruth’s House Society in Calgary, Alberta. It provides safe, stable, fully furnished housing for women and children transitioning from emergency shelters, domestic violence situations, or housing instability.

 

2. Who is eligible to stay at Kensington House?

Kensington House supports women and children who require transitional housing and additional support to achieve independent living. All applicants must complete an intake assessment to determine their eligibility and suitability for the program.

 

3. How long can residents stay?

Residents are offered a one-year lease, providing an opportunity to stabilize their lives and prepare for long-term independent housing.

 

4. What type of accommodation is available?

Kensington House offers fully furnished two-bedroom apartments designed to provide a comfortable, welcoming, and family-friendly living environment.

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5. Is Kensington House an emergency shelter?

No. Kensington House is a second-stage transitional housing program. Unlike an emergency shelter, it provides longer-term accommodation and individualized support to help residents transition toward independence.

 

6. Is rent required?

Yes. Kensington House is a rental-based transitional housing program. Rent obligations and payment arrangements are explained to applicants during the intake and lease process.

 

7. Are utilities included?

Yes, including internet and cable. Utility arrangements are outlined in the tenancy agreement and explained to residents before they move in.

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8. What support services are available?

Residents may access culturally responsive wraparound services, including:

• Individual and family counselling

• Mental health and trauma-informed support

• Housing stabilization and navigation

• Employment and training referrals

• Financial literacy and life-skills development

• Community resources and referrals

• Settlement and integration support

• Individualized case management

 

9. Do residents have to be African to qualify?

Kensington House specializes in culturally responsive services, particularly for women and families from African and ethnocultural communities. Eligibility is determined through the program's intake and assessment process.

 

10. Can children live at Kensington House?

Yes. Kensington House welcomes eligible women with children and provides a family-friendly environment that supports stability, healing, and family well-being.

 

11. Are men eligible to stay at Kensington House?

Kensington House is designed primarily for women and children. Men seeking housing or other support may contact Mandela House Program for information about appropriate services and referrals.

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12. Is counselling available to residents?

Yes. Ruth’s House Society offers culturally responsive counselling and mental health support to help residents address trauma, domestic violence, emotional challenges, and other concerns.

 

13. Can residents receive support in their native language?

Where available, Ruth’s House provides culturally and linguistically responsive services, including support

in African languages, to promote understanding, comfort, and effective communication.

 

14. How do I apply for housing?

Interested individuals or referring organizations can contact Ruth’s House Society to begin the referral and intake process. Applicants will be required to complete a housing application and eligibility assessment.

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15. Can shelters and community organizations refer clients?

Yes. Emergency shelters, community organizations, social workers, and other service providers can refer eligible women and children to Kensington House.

 

16. What documents are required during the application process?

Applicants may be asked to provide identification, income or benefit verification, employment information where applicable, and other documents needed to assess eligibility and housing suitability.

 

17. Is financial assistance available for the damage deposit or first month's rent?

Staff may assist eligible applicants in exploring available financial assistance programs for damage deposits, first month's rent, and essential household needs. Assistance is subject to eligibility and funding availability.

 

18. What happens after the one-year lease ends?

Residents are supported in developing a housing transition plan, including exploring permanent housing opportunities and accessing community resources to support continued independence.

 

19. Is Kensington House a confidential and safe environment?

Yes, Kensington House prioritizes resident safety, privacy, dignity, and confidentiality. Residents are expected to follow tenancy agreements, building regulations, and program guidelines.

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20. How can I contact Kensington House?

For applications, referrals, and general inquiries:

Ruth’s House Society – Kensington House

intake@ruthshouse.ca

587-352-9422

For after-hours emergencies, residents may contact the Ruth’s House 24-hour support line at 1-877-678-8098.

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Our Commitment

At Kensington House, we believe every woman and child deserves a safe place to call home. Our goal is not simply to provide housing, but to create opportunities for healing, rebuilding, empowerment, and lasting independence.

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